Privacy Policy

Last Updated: August 18, 2025

1. Introduction

Fedoms.com ("we", "our", "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services. This policy applies to all users of our Platform, including Sellers, Resellers, and Website Users. By using our Platform, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

• a) Information You Provide to Us:

  • Account Information: When you register as a Reseller or Website User, we collect information such as your name, business name, email address, phone number, physical address, and tax information (like GSTIN).

  • Communications: When you contact us for support or other inquiries, we may save a record of that communication.

• b) Transaction Information:

  • When you place an order (as a Reseller) or pay for a subscription (as a Website User), we collect information about the transaction, such as product details, purchase price, and date of order.

  • Payment Information: We use third-party payment gateways to process payments. We do not store your credit card, debit card, or net banking details. This information is securely handled by our payment partners.

• c) Information We Collect Automatically:

  • Log Data: When you use our Platform, our servers automatically record information, including your IP address, browser type, operating system, and pages visited.

  • Cookies: We use cookies to operate and administer our site, gather usage data, and improve your experience. Cookies help us remember your preferences and keep your account secure.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, operate, and maintain our services.

• To process your registration application and manage your account.

• To process transactions, including wholesale orders and subscription payments.

• To communicate with you, including sending service updates, security alerts, and administrative messages.

• To respond to your support requests and inquiries.

• To improve our Platform, services, and user experience.

• To comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Sellers: To fulfill an order, we share the Reseller’s order details with the Seller.

• With Shipping Partners: We share necessary information (such as the Seller's pickup address, and the end customer’s name, shipping address, and phone number) with our third-party logistics partners to facilitate order pickup from the Seller and delivery to the end customer.

• With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, and data analytics.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data of Your Customers (For Website Users)

If you use our e-commerce website creation service, you will collect information from your own customers. In this relationship:

• You are the Data Controller: You are responsible for the personal data of your customers. You must have your own privacy policy and comply with all applicable data protection laws.

• We are the Data Processor: We host your website and the data on our servers. We will only process your customers' data on your behalf and as per your instructions. We will not use your customers' data for our own purposes.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You have the right to access and update your account information through your profile settings. If you wish to delete your account, please contact us. Please note that we may need to retain certain information for record-keeping purposes or to comply with our legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@fedoms.com