Return Policy

Return Policy

 

Last Updated: August 18, 2025

1. Introduction & Return Process

This policy outlines the return process for products purchased via Fedoms.com. Returns are managed centrally through Fedoms and our designated shipping partners. The process is as follows:

  1. The Reseller's customer requests a return from the Reseller.

  2. The Reseller initiates a return request on the Fedoms.com platform, providing all necessary evidence (photos, videos).

  3. Fedoms reviews the request and, upon approval, forwards it to our shipping partner.

  4. Our shipping partner arranges the pickup of the product from the Reseller's end customer.

  5. The product is returned to the original Seller's location.

  6. Once the Seller confirms receipt and inspects the product, a refund/replacement is processed.

2. Eligible Reasons for Return

A product is eligible for return only under the following conditions:

  • You received a product that was damaged or defective.

  • You received a product that was different from what you ordered (wrong color, size, model, etc.).

  • You received a product with missing parts or accessories.

Please Note: Returns based on "change of mind" or "customer refusal at the Reseller's end" are not accepted. As this is a B2B platform, we expect our Resellers to be certain of their purchase.

3. Return Timeframe

You must initiate a return request on the Fedoms platform within 48 hours (2 days) of the product being delivered to your end customer. Any return request submitted after this period will not be entertained.

4. How to Initiate a Return (Step-by-Step Process)

  1. Initiate Request on Fedoms: When your customer requests a return, you (the Reseller) must log in to Fedoms.com and formally initiate the return request for that order.

  2. Provide Evidence: You must provide clear and mandatory evidence to support your claim. This includes:

    • Clear photos of the damaged/wrong/defective product.

    • Photos of the shipping box and the shipping label on it.

    • An unboxing video is highly recommended and may be required to process the claim faster. The video should clearly show the unopened package, the shipping label, and the process of opening the box to reveal the product and any issues.

  3. Review and Approval: Fedoms reviews the claim. If the reason is valid, we will approve the return and arrange the logistics.

  4. Return Pickup: Our shipping partner will contact the end customer and arrange a pickup from their address. The Reseller must coordinate this between their customer and the information provided by Fedoms.

  5. Resolution: Once the Seller receives the returned product and verifies its condition, a resolution will be processed.

5. Resolution Options

Based on product availability and the Seller's policy, one of the following resolutions will be provided:

  • Replacement: The Seller will ship a new, correct unit of the same product to your customer at no extra cost.

  • Refund: If a replacement is not possible, a full refund for the product will be issued to your original payment method or as credit in your Fedoms account. The refund is processed after the Seller confirms receipt of the returned item.

6. Conditions for Returned Products

For a return to be accepted, the product must be:

  • In its original, unused, and uninstalled condition.

  • Returned with all original packaging, boxes, tags, manuals, and accessories.

  • Free from any damage caused by the end customer's handling or use.

7. Non-Returnable Items

Certain product categories may not be eligible for return due to their nature. These may include consumables, personal hygiene products, customized items, etc. Any such exceptions will be mentioned on the product page.

8. Dispute Resolution

In case of a dispute between the Reseller and the Seller regarding a return, the Fedoms team will act as a mediator. Our decision, based on the evidence provided by both parties, will be considered final.